I used to manage some is3000 networks in the Netherlands. Probably you don't see them much in the US but if you have some Q's just shoot. The is3000 series come as the 3010, 3030, 3070 and 3090 depending in how stations you need. You should try to get your hands on the Sopho Service Manuals CD for your documentation.
Philips released them every quarter of the year but I am not sure if they still do that. Sales people would normally provide them on request to their large accounts.
Is your pbx operational with or without management software? For example, they can be equipped with Voxmaster 410 for management and MAC's and/or TABS for call accounting. L8ter Sophoman RE: Let's hear some problems and questions people (TechnicalUser) 27 Mar 04 16:24.
IS3000 SIP@Net technical data We reserve all rights in this document and in the information contained therein. This system overview does neither claim completeness nor availability of modules or functions and ABB reserves the right to insert, postpone or remove modules and functions without further notice. The SOPHO 2000 IPS. The information provided has been compiled from a variety of available documentation and has been consolidated into a single manual. Information concerning questions not covered in this guide, corrections and/or comments are most welcome and should be sent to: NEC Philips Unified Solutions SOPHO 2000 IPS Product Management P.
Shaw72 / Soeinscheiss You can make OM-sessions with PcAnywhere, ProComm and with Hyperterminal when you make a direct connection with your COM-port set at 9600 with 1 stopbit and no parity, use + to get in. I have to admit that the OM module works a little smoother, especially when you want to upload files.
But if you don't have it is something Just give it a try. It could be possible your maintenance port is not set with the charater protocol but with BCS and then you really need the OM module of Sysman because I haven't seen the propietary BCS protocol which is used by Sysman in other communication programs. Good Luck Sophoman Soeinscheiss, Good thinking about reading out your settings 1st b4 changing, the way to go!! It looks like the destination and original number entries are optional for the didgco command. I can't try it for you anymore but you might wanna try this to get all your outgoing digit conversions and recognize yours: start of the OM- command help Display Digit Conversion on Outgoing Route DIDGCO: s/r,; Response: ROUTE DESTINATION ORIGINALNUMBER CONVERTEDNUMBER xx xxx xxx xxxx ERDGCO:,; ASDGCO:, ,; Good luck Sophoman PS Make a new thread in future, my friend who started this forum TheCount likes to have things neat RE: Let's hear some problems and questions people (TechnicalUser) 16 Apr 04 03:32. Hi sophoman Sorry but is impossible open the port 23 for managment with any teminal (you need SMPC?) because I enable a managment with CHPROFand all is ok! But Is see on a manual wich you started a om with CHIPUS you try this cofiguration Another question I have 810.29.0 but the command Exping:12,8,IP dont go Answerme always TAMPORARY NOT ABLE TO EXECUTE PING (TRY AGAIN) Last question.
You know the last pk for CPU and compatibily pk PMC DTX ecc. Plees if you can answer me P.s Sorry for my english RE: Let's hear some problems and questions people (TechnicalUser).
Hi Shaw72, Like 22031979 suggested, check your routes for the 'transit allowed' option. If you have have SysManager available it might be a little easier. In transparant OM you can check your routes for in en outgoing options with dirout: Check the amount of options bits available with your system version, this older example is from 805.31d where you can see that route 41 has bit 3 (incoming options) and bit 4 (outgoing options) set on yes which will allow the transit.
INC-OPTS Incoming traffic options PQRSTUVWXYZ (0 = No, 1 = Yes) P = DDI traffic on route If `P=No' then VWXYZ are omitted. Q = Break-in protection R = Transit allowed S = Malicious call trace T = Announcement allowed U = Answer before announcement V = DDI-delay time required W = DDI barred check on inc. Calls X = DDI call waiting required Y = Socotel shortened protocol Z = Calling party control of incoming trunk call (since SSW 805.30) OUT-OPTS Outgoing route options PQRST (each 0 = no, 1 = yes) P = Direct switch through Q = Break in protection on outgoing calls R = D button allowed S = Transit allowed T = Source identification, ,; CHRTCO:,; Just make sure you have a logfile running when you try things out and avoid the peak hours to test your new settings. B4 or after office hours is always preferred. Good luck Sophoman RE: Let's hear some problems and questions people (IS/IT-Management) 1 Jul 04 09:12.
Thanks for help sophoman, but doesn't seem to work on our system. We have placed analoge cards in our system, does this have a bearing on how this should work. Tried everything, even a philips programmer unable to solve problem.
Just to clarify: we are starting homeworkers, using a rpedictive dialler, we need to be able to transfer the call the dialler makes to the external number that our homeworker is on. The dialler uses hardware-less extensions to make the calls out. Hopefully someone will have dealt wtih this situation in the past.
RE: Let's hear some problems and questions people (TechnicalUser). Hi Shaw72, I have to come back later to you but here a quick reply. The relation between hardware-less extensions and the external numbers, how are they made? Direct follow-me chflme:0,12345,extnumber; or callforwarding no answer (1 ring) chcalf:0,12345,extnumber; check your extensions being follow-me entitled, they should have feature class mark 7 when you use the above follow-me option.
Difacm:12345; L8ter Sophoman PS. Just for the time difference, where are you? Europe, US, Caribbean? RE: Let's hear some problems and questions people (IS/IT-Management) 2 Jul 04 09:13.
Hi Shaw72, I just remember you enherited the iS3030 system. Some questions about the system. Do you use the iS3030 also for regular voice communication?
Is it a single unit or part of a multi-unit network? What are your software version and licenses? Dilics:; (you get all units in a network) Do you have different routes 4 in and outgoing traffic? Did you assign a new number block 4 the hardware-less nrs? How do you feed the dialer, with seperate analog ports? Some other tests: If you know your outgoing route you can monitor that route realtime to see if a channel is being occupied at the moment you dial or being dropped: Display traffic observations of route: DITRAF:1; Enter route number:30; Response: OBSERVED-ITEM STATIC-DATA ROUTE OUT ABL NIN TOTAL BCH BCH-NU xxx x x x x x x OBSERVED-ITEM DYNAMIC-DATA ROUTE UNIT BUSY CONG COBS xxx xx xx xx xx If you dial one of the hardwareless numbers instead of the dialer, do you connect to the homeworker? If not, make yourself an extension in that particular number range and use your mobile phone as the external number.
Try it with a hardware address and hardware-less, just to figure out where things go wrong. Dial b4 and after the diversion if possible. Maybe your (new) number scheme need some changes.
When using a hardware address (temp.), use diserv:1011,xx,xx; to monitor it b4 the diversion. Check this one as well to see what dial types you got: FM primary dialing should be there. DIDIAL:; DIDIAL: s/r; If DIAL-TYPE is omitted all dial types will be displayed. Response: DIAL-TYPE ANALYSIS GROUP ANALYSIS TREE 0: Extension dialling xx xx 1: Enquiry dialling xx xx 2: Operator dialling xx 3: Post dialling xx 4: Alternative destination dialling xx 5: FM primary dialling xx 6: Pick up destination dialling xx 7: Executive secretary dialling xx 8: Overlay time out dialling xx xx 9: Overlay continue dialling xx xx L8ter Shaw Sophoman Caribbean RE: Let's hear some problems and questions people (IS/IT-Management) 6 Jul 04 07:21.
Sorry Sophoman. I have misled you on this one. We actually have a Sopho is3000 series.
Dilics: shows 01 units with 065 Nr. Ditraf is very helpful. Company is talking about sending me to cambridge in uk for on site training, think will be very useful, previous telephone system manager got laid off. I have had no training aprt from a couple of times sitting in with previous looking over shoulder while doing something. Not very nice I agree, but it's the only way with the busy schedule we have. The system is split over two boxes in our office, with another two located in each of our other offices the other side of the country.
Due to the rebuild we have lost the other two sites, Philips are supposed to be working on that one as well. Dialler is software only, has a calling list, which is dialled over a preset number range only.
New numbers are allocated on an ad-hoc basis, where we can fit them in. We use only mainly one route for all traffic.
The previous IT manager mucked about with routes so much, it buggered the system good and proper. System is used only for voice & Fax RE: Let's hear some problems and questions people (TechnicalUser). Hi shaw72, Sorry to hear you have to learn this the hard way.
I was more lucky when I started 10 years ago with some experienced people around me and smooth working systems to work with. I learned hands-on and followed some training 5 years later.
Try to get a good training if your boss is willing to pay for it. Usually you start with the basic stuff. (Move-Add-Changes, traffic classes, follow me's, etc.) That's nice but probably you want more advanced knowledge with routes, route-tables, analys-trees etc.
If your system is not well tuned yet. Strange that the philips programmer couldn't help you out. Did you see something with ditraf:1;? Did you see your dialer-calls being occupied/dropped?
What route do you have? Several ISDN-2 or ISDN-30 By the way, do you have sysmanager for configuration management available or do you use an OM terminal which is connected directly to the system? Would be nice to make your system more visible. Snoop around in sysmanager if you have it. If you don't have it you should log your OM-session and you can gather information about licenses, units in your system, shelf lay-out and boards, date & time, exchange-ID and alarms in your system. Maybe you already know a few or maybe not. Display won't harm and be cautions with setting or changing anything.
Licenses you already know. They are in the dongle connected to your system. Feel free to use the? In your commands when you don't get any results. Display actual License Information and not licensed Items DILICS: ,; dilics:; (all licenses of all units) dilics:,1; (all licenses in unit 1) Make sure you don't reach or cross the max.
Amount of extensions. It shouldn't be possible to cross the limit but you never know. (extensions, groupnumbers, etc.) You should get an alarm or a rejection.
Display Unit Status DIUNIT: ,s/r; diunit:1; (look from unit 1 to the others) or diunit:2; (look from unit 2 to the others) The display will be continuous and can be aborted by `Ctrl X'. Overview of your shelves Display Shelf which positions are occupied DISHLF:; (dishlf:1011;) Response: SHELF INFO: SHELF BRD CRT TYPE xxxx x xx xxxxx MODULES IN SHELF: BOARD POSITIONS SHELF BRD CRT TYPE 123456789 xxxxx - xx xxxx X XXXXXXX X 4. Resources of your boards Display Hardware Configuration DICONF: ,; Response: A graphical representation of dependencies with directly related resources. An example of this command for a PM board gives the following: repeat the command with result of dishlf 1011,3 1011,4 etc.,; Response: BOARD INFO: SHELF BRD CRT TYPE SUBTYPE MAIN/SLAVE HWTYPE SIGGROUP xxxx xx - xX XX xxxx xx xxxx RESOURCES ON BOARD: SHELF BRD CRT RESTYPE HWTYPE SIG-GROUP xxxx x x xxx xx xxxx xxxx x x xxx xx xxxx xx.
You need to consult the list of boardtypes there the Hardware-Type and Signal-Group will tell you what kind of board it is. ALC-G (analog ext.), DTX-I (digital ext.), DTU-PH (ISDN trunk). Ain't that easy, ah? Let me know if you don't have it or post the result of your boards. 6.Display Date and Time DIDATI:; Response: When 0000-01-01 +1+ 00:00 is displayed the time is not set with SEDATI or the Clock Generator Boards (CSG/SNS) are not in service. Set Date and Time SEDATI:,; If the date does not match the Gregorian calender the command is aborted and the date and time are not changed.
If the Clock Generator Boards (CSG/SNS) are not in service the command will execute without an error, but the date and time will not be set. Note: The date and time on feature phones are updated automatically every 24 hours and after the execution of SEDATI. Display Exchange Identity (and Loaded Sets) Good to see your software version and country settings.
DIEXID::,; DIEXID:1; Response (if parameters REPORT-FORM and SET-TYPE are omitted): When the unit is not known, DIEXID:0; can be entered: 0 means 'own unit'. REPORT-FORM omitted is the same as REPORT-FORM =0 (brief report). In this response CM is always 1 (indicates where the CM is located) and the PACKAGE-ID is y805.xx, in which xx represents the version number of the package and y is 0 for CPU-ME/MT, 7 for CPS and 9 for CCS systems. LEV indicates the level of the package: 0 means no patches. Each patch gives the following letter of the alphabet, starting with A. COUNTRY# indicates the country number: Table 10-1 Country Codes. YEAR-MONTH-DAY +DAY-OF-WEEK+ HOURS:MINUTES UNIT CM PACKAGE-ID LEV COUNTRY# EXCHANGE# ADMIN# USER# 12NC xx xx xxxx x xxx xxxx xxxx xxxx xxxxxx xx COUNTRY COUNTRY# COUNTRY COUNTRY# Austria 720 France 380 Australia 150 Great Britain 420 Belgium 170 Italy 520 Brazil 200 Luxembourg 630 Switzerland 980 Netherlands 670 Germany 320 Portugal 790 Denmark 300 Sweden 970 Spain 850 South Africa 960 Hungary 450 Rest of the World 000 Far East 022 Last but not least.
Always check if you system have generated some major or minor alarms. These 2 have to be taken seriously and being checked if there are any. After being resolved you can clear them. They will return or stay if they weren't resolved. Display Major Alarm dimaja:; Display Minor Alarm dimina:; Clear Alarms clalrm: Good luck & learn your system (unfortunately the hard way) Sophoman RE: Let's hear some problems and questions people (IS/IT-Management) 7 Jul 04 07:26. Cheers for that Sophoman, will get best training poss from Philips.
We use a mixture of Sysman and OM, I use Tabs as well for our reporting. When I get training, I will get Philips to briefly go over MAC, but my main area of interest is the programming side, how to set up routes to do specific jobs etc. Ditraf gave valauable info, but the way the system set up, we only really use one route, so cannot distingush between who calls. Again thanks for valuable knowledge. J RE: Let's hear some problems and questions people (IS/IT-Management) 20 Jul 04 05:02.
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